Overcoming cross-organizational barriers to success in offshore projects

نویسندگان

چکیده

Purpose Advances in information technology coupled with the need to build resilience against disruptions by pandemics like COVID-19 continue emphasize offshoring services software industry. Service-level agreements (SLAs) have served as a key mechanism for safeguarding risk offshore service arrangements. Yet, variations cost and quality persist. This study aims open up blackbox linking SLAs project outcomes examining (1) how provisions these contracts affect ability of teams – work unit primarily charge producing offshored achieve their objectives fulfill client requirements (2) differences contextual factors shape effects provisions. Design/methodology/approach The authors incorporate role organizational practice understand challenges that 270 faced coordinating integrating technical business domain knowledge across boundaries examined IT projects were managed leading vendor India several its US-based clients over three-year period. Findings demonstrate represent barrier success, team transition processes are an important overcoming barriers. Moreover, find mediating mechanisms through which SLA outcomes. Originality/value findings shed light on teams' balance between activities aimed at meeting needs those containing costs.

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ژورنال

عنوان ژورنال: Industrial Management and Data Systems

سال: 2021

ISSN: ['1758-5783', '0263-5577']

DOI: https://doi.org/10.1108/imds-09-2020-0559